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物流政策

    Type of Transport

      Delivery time: Delivery within 10 days after placing the order, expedited orders can be delivered during holidays.

      If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.

      Holiday orders, we will process them for you within .72 hours For urgent orders, you can contact us in the mail, and we will process your order in time.
       
      During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.

      The express companies we cooperate with and commonly used are: Hermes, DPD, XDP,GLS,DHL,TNT. We do not/do support the designated courier company.

       

       

       

       

      Shipping

        First of all, we support delivery to the countries. The main market of this website is the countries
        You can purchase other orders that exceed the area in the form. If it cannot be sent or the shipping fee is too expensive, we will contact you in the email to help you cancel the order.
        Sales tax does not/do exist.

        Update order delivery

        If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

        Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

        The item never arrived (lost in transit)

        If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.

        Freight standard:

        Free shipping for the full amount of $99 and $18 for the orders less than $99

        Notes:
        1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
        2. After the order has been paid, the warehouse needs some time to process your order. You will receive a notification once your order has been shipped.
        3. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. The delivery time frame will be longer than usual for orders that included preorder or/and customized items. Please refer to the tracking information for the most accurate delivery date.
        4. If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.